Facilitation:

Meeting Design and Facilitation - Overview
Facilitation is a core skill and competency for many OD interventions, and all of our team members are highly experienced and skilled in many techniques. We will work with you to clarify meeting purpose, objectives, and deliverables and create a meeting design to efficiently and effectively meet your needs. We are experienced in designing and facilitating both in person and virtual meetings using web-based technology. All facilitation engagements by THA begin with a key stakeholder discussion to determine the meeting objectives and most effective facilitation approach.  Once the structure has been established, the meeting purpose is further refined, objectives or expected action plans identified, and invitations are sent. THA will provide facilitation with the possibility of some meeting attendees providing specific supporting roles such as process observer, time-keeper, and notes-taker, where appropriate. 

Billing: Meeting facilitation will be billed as an hourly service based on the number of facilitation roles the meeting stakeholder requests us to provide.
Provided By: Terry Hildebrandt, MA, MA, PCC; Terry Young, PhD, JD; Susan Voynow, MA, PhD; Christina Tangora Schlachter, MA, PhD; Jean Tully; Jim Marsden, MA

Facilitation for Conflict Management
We offer a number of facilitation methods for managing conflicts including: Community Group Conference and Technology of Participation (ToP®). Community group conferencing is most effective when someone feels they have been harmed by the actions, or inaction, of a co-worker who may be in the same department or in a different department.  Anywhere from six to ten people are invited to participate in the conference; the person who feels harmed and one or two support persons, the person who is perceived to have initiated or inflicted the harm and one or two support persons, a manager, up to three other persons who are neutral or may have suffered some form of disruption to their work, a facilitator and a co-facilitator.  The intention of community group conferencing is to repair and restore the workplace or work group community.

Billing: Hourly service for both preparation time and facilitation time.
Provided By: Terry Young, PhD, JD

Facilitation for Team Effectiveness

Our facilitation approach focuses on the acknowledgement of everyone being a contributor, permits a team to deal with complex issues more effectively, creatively, and efficiently, and brings a focus to team dynamics. The process enables groups to build consensus and create an action plan in productive meetings with participant buy-in. We facilitate a wide variety of meetings ranging from department meetings to citizen meetings, dealing with everything from strategic planning to implementation.

Billing: Hourly service for both preparation time and facilitation time. We can also bill based on half-day to full-day meetings.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Jim Marsden, MA; Terry Young, PhD, JD

Strategic Planning

Purpose, Mission, and Vision Workshop
We help you answer each of the following questions:

• Why does your organization exist?
• What do you provide in terms of products and services?
• Who are your target customers?
• What value do you provide to your customers?
• What does success look like for your organization?
• How are you going to reach the desired future state?

Developing Your Core Competencies
We help you answer each of the following questions:

• What are the strengths of your organization which enable you to create unique value for customers and clients?
• How will you focus your investments in your organizational capabilities?
• What do you develop in-house and what do you out-source?

Developing a Synergy Map
Understand key partnerships and points of collaboration. Understand how the whole can be greater than the sum of the parts. Find ways to create new value together with others which would not otherwise be possible.

Risk Management and Contingency Planning
Identify the key risks to your business or project and develop contingency plans including monitoring systems, trigger points, preventative actions, and contingent actions.

Developing a Balanced Scorecard and Strategy Map
The balanced scorecard is a strategic measurement system which drives performance and accountability throughout the organization. The balanced scorecard helps link planning and execution processes. Each of the strategic measures are correlated with strategic objectives laid out in a strategy map that considers multiple perspectives including financial, customer, internal processes, employee learning and growth, and others as needed. Each strategic objective is accomplished through creating strategic initiative(s).

Hoshin Planning
In this workshop, your team will identify the key breakthroughs needed for your organization to reach the next level of performance. You will also create cascading strategic objectives, strategies, measures, and targets throughout the organization.

Functional Planning
Now that you have your business strategy defined, how will you implement it throughout your organization? During Functional/Team Planning you create a coordinated plan that enables you to measure and track progress toward your goals.

For all of the above:

Billing: Billing is for half or full-day rate for workshops. Consulting can also be billed at an hourly rate.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD Jim Marsden, MA

Team Building:

Draft agendas, PowerPoint presentations, and participant materials are available upon request for each of the following workshops. Each of these workshops can be customized to meet the client’s needs.

Team Launch
Building high-performance teams is critical to business success, especially during times of great change.  The team development model illustrates the stages that teams must go through to achieve high performance

Billing: Half or Full Day rate for workshops.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD Jim Marsden, MA

Margerison-McCann Team Management Profile (TMP)
Understanding work preferences is a critical component in developing individual, team, and organizational performance. Team Management Systems' Team Management Profile Questionnaire (TMPQ) is a 60-item assessment focused on enhancing understanding of an individual's approach to work. Based on the responses to the TMPQ, the Personal Team Management Profile provides constructive, work-based information outlining an individual's work preferences, based on the Team Management Wheel, and the strengths that an individual brings to a team.

Billing: Half or Full Day rate for workshops. Assessment cost is billed per person.
Provided By: Terry Hildebrandt, MA, MA, PCC

Optimizing Interaction Style
This 2.5 – 3 hour intact team facilitated session is designed to understand team dynamics and develop team operating principles.  The objectives are to: (a) optimize our interaction style to our specific team members and (b) make a list of “operating principles/norms/agreements” that may help you to work together more effectively. Note that all team members must have previously taken the Margerison-McCann Team Management Profile.

Billing: Hourly rate for workshops. Assessment cost is billed per person.
Provided By: Terry Hildebrandt, MA, MA, PCC

Conflict and Teams Workshop
The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world's best-selling instrument for understanding how different conflict-handling styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation. Easy to administer, with just 30 carefully chosen items, the web-based TKI assessment is a key tool for managers, team leaders, and human resource experts to safely open a productive dialogue about conflict. 

Billing: Half or Full Day rate for workshops. Assessment cost is billed per person.
Provided By: Terry Hildebrandt, MA, MA, PCC; Terry Young, PhD, JD; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Jim Marsden, MA

DiSC® Profile and Team Building
The DiSC® profile, one of the most prominent tools for organizational assessments, has been specially designed to build a cohesive team in a multicultural environment. These tools help gain insight into an employee’s deviant personality attributes that can possibly trigger a conflict. Timely identification of these attributes can lead to the development of strategic team building programs that are focused on enhancing team members’ ability to adjust with one another.

Billing: Half or Full Day rate for workshops. Assessment cost is billed per person.
Provided By: Christina Tangora Schlachter, MA, PhD; Terry Hildebrandt, MA, MA, PCC

MBTI® and Teams Workshop
The most widely used personality inventory in the world; the MBTI® instrument provides an accurate picture of a person’s personality type. The MBTI® instrument determines preferences on four dichotomies. We offer group workshops that focus on communication, problem solving, conflict management, and stress reduction using the MBTI®. We also offer individual coaching and interpretation of MBTI® reports.

Billing: Half or Full Day rate for workshops. Assessments are billed on a per person basis. Coaching is billed at an hourly rate.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD

Birkman Method® Coaching and Workshops
The Birkman Method® is effective for use in hiring, coaching, leadership development, team building, talent management, career management and more. The Birkman Method® includes a self‐report questionnaire eliciting responses about perception of self, perception of social context, and perception of occupational opportunities. There are ten scales describing occupational preferences (Interests), eleven scales describing more effective behaviors (Usual behaviors), and eleven scales describing interpersonal and environmental preferences or expectations (Needs). A corresponding set of eleven scales describe less than effective behaviors (Stress behaviors). Terry Hildebrandt is a Birkman Certified Consultant and can provide you with a number of workshop and personal coaching options.

Billing: Half or Full Day rate for group workshops. Assessments are billed on a per person basis. Coaching is billed at an hourly rate.
Provided By: Terry Hildebrandt, MA, MA, PCC

FIRO-B® Team Building Workshop
FIRO-B® (Fundamental Interpersonal Relations Orientation Behavior) instrument assesses your client’s interpersonal needs and the impact of that individual’s behavior in the workplace. Three needs are measured in two dimensions: “expressed” behavior (how much we initiate behavior) and “wanted” behavior (how much we prefer others to initiate behavior).

Billing: Half or Full Day rate for workshops. Assessments are billed on a per person basis.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD

Team Values Workshop using the McCann Window on Work Values Profile
Values have a major influence on how individuals approach their work. Values drive our decisions, cause us to defend what we believe in and determine our behavior at work. This Profile is based on Dick McCann's Window on Work Values which describes eight core Value Types. The Window on Work Values Profile Questionnaire is a 64-item questionnaire where individuals record those activities or situations at work that they value. Profile feedback gives a work values hierarchy and key information to help individuals understand how their values influence behavior.

Billing: Half or Full Day rate for workshops. Assessments are billed on a per person basis.
Provided By: Terry Hildebrandt, MA, MA, PCC

Social & Emotional Intelligence Team Coaching and Training using SEIP
The Social & Emotional Intelligence Profile (SEIP) gives you immediate insights into your strengths and potential vulnerabilities when it comes to social and emotional intelligence, allowing us to target the most important areas for development first. We work with our clients to create a development plan for strengthening their emotional intelligence. We provide our clients with worksheets, tip sheets, and all the tools they need to accelerate their own self‐awareness, their awareness of others, as well as the tools they need to manage their emotional and behavioral responses in challenging situations. In addition, we work with our clients on key relationship management skills such as powerful influencing skills, communication, visionary leadership, conflict management, teamwork and collaboration, and building trust (among others).

Billing: Half or Full Day rate for workshops. Assessments are billed on a per person basis. Self-rater and 360 versions are available.
Provided By: Terry Hildebrandt, MA, MA, PCC

WisdomScape© Leading Self, Leading Team, Leading Organization Assessments
Leadership in the 21st Century is requiring an evolution in thought and practice. As systems become more interdependent, with shared goals and resources, the silo-mentality that made the 20th century so successful is no longer sufficient. This assessment, and the coaching that follows, focuses on how the individual, team, organization, is skilled in and placing priorities on each of eight areas of focus necessary for sustained success in an interdependent world.

Billing: Half or full-day rate for workshops. Assessments are billed on a per person basis.
Provided By: Jean Tully

Associated Services:

Organization Structure Design
THA uses an integral approach to optimize organization design including strategy, structure, processes, people, measurements, results, rewards, values and culture.

Billing: Half or Full Day rate for workshops and hourly consulting for OD is also available.
Provided By: Terry Hildebrandt, MA, MA, PCC; Christina Tangora Schlachter, MA, PhD; Jim Marsden, MA

Kenexa Cultural Insight (KCI)
A ground-breaking, scientifically validated measure of an organization's culture and its brand and employee identities, the KCI recognizes that the deepest and clearest understanding of organizational culture is embodied in the work experiences and belief systems of its employees—essentially the "stories" the corporation believes about its origins, practices, and goals.

Billing: Half or Full Day rate for workshops. Assessments are billed separately on a per use basis.
Provided By: Terry Hildebrandt, MA, MA, PCC

Organization Culture Change
Using assessments and workshops, THA will work with your leadership team to create a vision for the desired team or organization culture and create a change management roadmap to shift organizational culture.

Billing: Half or Full Day rate for workshops. Assessment cost depends on the assessment used and is billed separately.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD; Jim Marsden, MA

Innovation and Creativity Workshops
THA has led dozens of Innovation Workshops to create novel solutions technical and business challenges. THA’s unique background in both technology/engineering and social science enables us to serve as a bridge between functional departments and draws upon multiple tools and methodologies to develop a customize workshops for each client.

Billing: Half or Full Day rate for workshops.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD Jim Marsden, MA

Building Bridges™ Diversity Leadership Training
THA has trainers certified with Out & Equal Workplace Advocates and can work with you to create a diversity learning experience to improve workplace equality and inclusion.

Billing: Half or Full Day rate for workshops.
Provided By: Terry Hildebrandt, MA, MA, PCC

Appreciative Inquiry Retrospectives
Learning is a key success factor in organizations. Appreciative Inquiry (AI) allows teams to learn what went well and focus on improvement for the next round of work in a way which validates the strengths of the team. The focus in on carrying forward the learning and creating actions to create even better performance. AI retrospectives are particularly useful for large projects or programs.

Billing: Half or Full Day rate for workshops.
Provided By: Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jean Tully; Christina Tangora Schlachter, MA, PhD; Terry Young, PhD, JD; Jim Marsden, MA

Stress Reduction Workshop
We teach a highly effective experiential workshop that enables participants to learn how to reduce stress, based on a combination of mindfulness, breath work, meditation, and yoga. This workshop helps people to understand how to manage their thoughts and relax.

Billing: This is a two hour or half-day workshop.
Provided By: Susan Voynow, MA, PhD

Process Improvement, Six Sigma, and Lean
THA is dedicated to identifying untapped potential by empowering organizations to maximize efficiency, effectiveness, and performance. The application of Lean Six Sigma principles will enable the client to better identify and meet customer needs by emphasizing creative problem solving, process definition, and teamwork. Lean Six Sigma for services values continuous improvement, where performance is constantly evaluated and re-tooled as needed.

Billing: Billed as an hourly service for consulting and half-day and full-day workshops.
Provided By: Christina Tangora Schlachter, MA, PhD; Terry Hildebrandt, MA, MA, PCC

Building Emergent Learning into Projects/Programs
Learning as a project or program progresses gives you a much higher probability of success. Instead of waiting until the project completion before capturing learning, as often happens today, this methodology builds regular learning cycles into the program, so adjustments can be made on shorter time cycles, potentially alleviating rework later in the program.

Billing: Half-day workshop with project team, before project launch. We can also bill hourly for consulting services.
Provided by: Jean Tully

Finding CLARITY in Complexity
As organizations become more complex, having to share goals and resources, understanding how the interrelationships and interdependencies impact performance and outcomes becomes more critical to success. This workshop will help individuals and teams in the client to identify critical interdependencies, anticipate unintended consequences, and plan for limits that often impede progress.

Billing:  Billed as a 2-day workshop.
Provided by:  Jean Tully; Terry Hildebrandt, MA, MA, PCC

Mediation Services
We offer dispute resolution, a voluntary, informal, facilitated negotiation, in which the parties to the dispute take ownership for the outcome of the mediation.  If one party of the dispute has a requirement for a specific mediation style or approach we will discuss that with all parties to obtain agreement. If there is no preference, we will recommend a mediation approach.  When all parties agree to the approach, we will schedule the mediation and provide the mediator to work with the parties throughout the mediation process. Data gathering on mediation is a sensitive issue because Colorado Revised Statutes require confidentiality of the mediation session and mediation is more effective when participants know and trust that the process is confidential. THA would partner with client by offering mediation training and providing co-mediation opportunities during mediations involving the client’s employees under this contract to give newly trained employees the mediation experience necessary for them to begin mediating disputes on their own.

Billing: Hourly service for both preparation time, which is unique to each mediation, and actual time at the mediation table.
Provided By: Terry Young, PhD, JD; Terry Hildebrandt, MA, MA, PCC; Susan Voynow, MA, PhD; Jim Marsden, MA; Christina Tangora Schlachter, MA, PhD; Jean Tully

Mediation Training Course
We provide a 40-hour Facilitative Mediation training course that complies with the Colorado Council of Mediators and Mediation Organizations. Public or private courses would be offered for a fixed price with a cap on the number of students per class or a price per student if attending a public class. Terry Young, PhD, JD has written a Basic Mediation Training Manual which he employs in training workshops.

Billing: Fixed price per attendee
Provided By: Terry Young, PhD, JD

Graphic Facilitation:

Given the emerging landscape, it is especially important to leverage the idea of visual thinking as a way to GET EVERYONE ON THE SAME PAGE! Graphic Facilitation is a visual thinking process that helps to create understanding because when we begin to see patterns and combine ideas in new ways, we see things more clearly, innovate and problem solve together.  Often when we can SEE a pattern, we can understand the solution to a problem

 Here’s an important fact!  Of the people in your meetings, 85% are visual learners, and that number will continue to climb.  We are in fact experiencing an active VISUAL REVOLUTION!  If you are tasked with making meaningful decisions fast and you have less time to reflect, then you need a new solution.

 Graphic Facilitation is used in many group processes, a few listed below:

• Identifying critical issues and solutions
• Brainstorming
• Ideation
• Strategic planning
• Environmental scan
• Roles, expectations and core competencies
• Story mapping
• Appreciative Inquiry
• Vision/Mission
• Current state/Future state

Billing: Hourly service for both preparation time and facilitation time.
Provided By: Janine Underhill